It answers on your number
We forward your existing business line, or a subset of it — after-hours only, or when nobody picks up in four rings. Your number doesn't change and customers notice nothing except that someone answered.
AI Receptionist & Voice AI Agents for Small Businesses
An AI receptionist is a voice agent that picks up your business phone, holds a normal conversation with the caller, answers routine questions, books appointments into your calendar, and sends you a written summary of the call. It works 24 hours a day, never puts anyone on hold, and costs a fraction of a part-time front desk.
Most small businesses don't lose customers because their service is bad. They lose them because the phone rang while everyone was busy, and the caller phoned the next business on the list instead. An AI receptionist answers on the first ring — at 2pm when you're with a customer, and at 9pm when you're closed.
Book a Free Automation ReviewHow it works
How ai receptionist works
It knows your business
The agent is scripted from your hours, services, prices, location, policies, and the questions you actually get asked. It answers those directly instead of taking a message about them.
It acts, then reports
Booking a slot, capturing a callback number, routing an urgent call to your mobile — the agent does the thing, then sends you the transcript and summary.
What you get
What you get
Answer every call
Inbound calls are picked up around the clock, with no hold music, no voicemail tag, and no missed after-hours enquiries.
Book straight into your calendar
The agent checks live availability, offers real slots, and writes the appointment into the calendar you already use.
You get the message, not a voicemail
Every call ends with a written summary — who called, what they wanted, what was booked — sent to you by text or email.
Best suited for
Who this is for
- Trades and home services where the crew is on site and can't answer
- Clinics and salons that lose bookings to voicemail
- Restaurants taking reservations and order questions during a rush
- Any business where more than a handful of calls a week go unanswered
What it automates
What it handles
- Answering routine questions about hours, location, pricing, and services
- Booking, rescheduling, and cancelling appointments
- Capturing caller name, number, and reason for calling
- Routing urgent or high-value calls to a real person
- Sending a written call summary to you after every conversation
- Answering in the evenings, on weekends, and through holidays
Being straight with you
What ai receptionist can’t do
Every tool has edges. These are the ones worth knowing before you spend anything.
- It is not a salesperson. It handles enquiries and bookings well; it will not negotiate or close a complex deal.
- It cannot make judgement calls your business hasn't defined. If the answer isn't in the script or your knowledge base, it takes a message rather than guessing.
- It is not a medical, legal, or emergency service. Genuine emergencies are routed to a human immediately, and we configure that explicitly.
- Callers with strong background noise or a poor line will sometimes need a human. There is always a handoff path.
- It will not replace a receptionist who does in-person work. It replaces the voicemail box.
Example
What it looks like in practice
Call comes in
Your line rings four times with nobody picking up.
Agent answers
"Good evening, thanks for calling — how can I help?" It recognises a booking request.
Agent checks the calendar
Reads live availability and offers two real slots.
Appointment created
The booking is written into your calendar with the caller's name and number.
You get a text
"New booking: Sam Patel, Thursday 10:30am, brake inspection. Call summary attached."
Integrations
What it connects to
- Your existing business phone number, via call forwarding
- Google Calendar, Outlook, Calendly, and most booking systems
- SMS and email for call summaries
- Your CRM, where you have one
Data & privacy
How your data is handled
Calls are transcribed to produce the summary you receive. We configure retention to your preference, tell callers they're speaking to an automated assistant where that's appropriate, and route anything sensitive to a human. If you operate under PHIPA or handle payment details, say so during the review and we'll design the call flow around it.
What it costs
Quoted after the free review — the scope depends on your call volume, how many question types the agent needs to handle, and which systems it books into.
FAQ
AI Receptionist — common questions
What can an AI receptionist actually do?
It answers inbound calls in a natural voice, responds to common questions about your hours, services and pricing, books and reschedules appointments, captures caller details, routes urgent calls to a person, and sends you a written summary of every conversation.
Can an AI receptionist book appointments?
Yes. It reads live availability from your calendar, offers real open slots, and writes the confirmed booking back with the caller's name and number. It can also reschedule and cancel.
Will callers know they're talking to an AI?
The voice is natural and conversational, and we configure the agent to be upfront that it's an assistant when that's the right call for your industry. Being transparent tends to reduce complaints, not increase them, and it keeps you on the right side of disclosure expectations.
Does it use my existing phone number?
Yes. Your number stays exactly as it is. We forward calls to the agent under rules you set — all calls, after-hours only, or only when nobody answers within a few rings.
What happens if it can't answer something?
It takes a message and, where you've asked it to, transfers to a real person. It's configured not to invent answers — an AI receptionist that guesses at your pricing causes more problems than the missed call did.
How much does an AI receptionist cost in Canada?
Pricing depends on call volume and how much the agent needs to handle. Book the free review and you'll get a fixed quote before anything is built. For context on what drives the number, see our guide to AI automation costs.
Related
Often built alongside this
See all eight services or read about how we work with Markham businesses.
See what you could automate
Thirty minutes, no obligation. We go through where your time is going and where enquiries are leaking, and you leave with three specific things you could automate — whether or not you work with us.
30 minutes. No obligation. You leave with three things you can automate.